Shipping policy
Shipping Policy
Last updated: 2026-01-08
This Shipping Policy applies to all orders placed through our website paulssonsang.se, operated by Atmtorp AB, Sweden. Our aim is to ensure a smooth and reliable delivery process and a positive shopping experience.
1. Shipping Costs
Shipping costs vary depending on the weight, size, and delivery address of your order. The applicable shipping cost is displayed at checkout before the purchase is completed.
Free shipping may be offered on orders above a certain order value, in accordance with current campaigns or offers communicated on the website.
2. Delivery Times
The normal delivery time is 3–7 business days, depending on the destination and product availability.
For pre-orders or products with extended delivery times, this will be clearly stated in the product information.
Please note that delivery times may be affected by public holidays, peak seasons, or circumstances beyond our control.
3. Delivery Methods
PaulssonsÄng uses trusted shipping partners to deliver your orders. Deliveries are normally made to the address provided at checkout.
For specific delivery requirements (such as rural delivery or hard-to-access locations), special conditions may apply. We recommend contacting us in advance to confirm delivery options if you have special requirements.
4. Uncollected Shipments
If a shipment is not collected within the time limit set by the carrier and is returned to us, we reserve the right to charge you for the return shipping cost as well as an administrative fee.
Please refer to our Returns & Refunds Policy for further information on how uncollected orders are handled.
5. Damaged or Incorrect Deliveries
If your order arrives damaged or incorrect, please contact us as soon as possible and include photographs and a description of the issue.
In the event of an approved complaint, PaulssonsÄng will cover the cost of return shipping and send a replacement product or offer another appropriate remedy. For further details, please see our Returns & Refunds Policy.
6. Returns and Right of Withdrawal
If you wish to return a product or exercise your right of withdrawal, please follow the instructions in our Returns & Refunds Policy.
Unless otherwise agreed or in the case of faulty or incorrect delivery, the customer is responsible for return shipping costs when exercising the right of withdrawal, in accordance with EU consumer protection law.
7. Shipment Tracking
Once your order has been dispatched from our warehouse, you will receive a confirmation email containing a tracking number, allowing you to follow the delivery status.
If you experience any issues with tracking or delivery, please contact our customer service and we will assist you.